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Live Upcoming Webinars
Free for NDVMA Members
June 27 @ 1:30 PM Central

Creating a Wow Customer Service Experience

by Debbie Boone, CVPM

Many times we don’t think of a hospital as being a place for hospitality but smart managers and owners know that clients can’t judge our medical skills – only how they and their pets were treated. Great service experiences are few and far between for any of us these days. Learning to give our clients a WOW experience will increase compliance, grow our revenue, make our practice more fun to work in and create a fanbase that is a sales force for referrals. Learn hospitality skills from someone certified in customer service who has trained more than 9,000 students to give over-the-top care to their clients.

Seeking approval for 1 hour of technology based CE by the North Dakota Board of Veterinary Medical Examiners
Debbie Boone, CVPM
  • Professional Speaker and Trainer on communication, team development, client service, and change implementation
  • Extensive knowledge of Veterinary Practice Operations, Marketing, and Brand development
  • Over 35 years of business experience in the veterinary industry, including P & L responsibility
  • I have repeatedly proven my ability to connect and engage with the most generationally diverse veterinary industry ever in our history
  • Experience in marketing, public relations, and planning for new and established businesses
  • Extensive network of veterinary business professionals in all aspects of veterinary business and medicine

FREE for NDVMA Members

July 18 @ 1:30 PM Central

Selling My Practice to Corporate: Do I Know All There Is To Know?

by Roger S. Redman, DVM

You’re a successful veterinarian and practice owner. You’ve spent years reading lab results, performing physical exams, diagnosing, and prescribing. But do you know how to read the results of your practice financials and diagnosing problem areas before considering a sale? This one hour session will give practice owners an ‘under the hood’ look at ways a corporate consolidator may view their practice and what influences their decision to buy and the valuation or offer price placed upon it. We will touch on the private equity markets that are influenced by macroeconomics of the world, and how that also influences peeks and valleys in corporate buying cycles. Will there be another ‘bubble’ like we saw in 2021? Lastly, we will cover the myriad of ways to structure a sale (cash, topco stock, joint venture, earn-outs, seller notes, and more) so that you will have a better understanding of what makes the most sense for you, at your age or stage of career.

Key Take Aways:

  • Understand how the world economy affects the private equity markets and therefore practice valuations
  • Thorough understanding of the timeline and steps in a successful practice sale
  • Understand Sale Structure, including cash, Joint Ventures, Topco stock, Seller Notes, Earn-Outs, and more
  • Do I need a broker to sell or can I do it myself?
Seeking approval for 1 hour of technology based CE by the North Dakota Board of Veterinary Medical Examiners
Roger S. Redman, DVM
  • Partner/ VP of Business Development- Ackerman Group
  • Also own several successful practices in Ohio and Georgia
  • VetPartners member- Veterinary Business Experts and Consultants that serve the profession

Past Experience:

  • Director of Acquisitions for one of the corporate consolidators
  • Owned and sold several practices in Ohio
  • Past President of American Association Veterinary State Boards (AAVSB)- veterinary regulatory and CE oversight for US, Canada, Puerto Rico, and Virgin Islands
  • Past President Ohio Veterinary Medical Licensing Board
  • The Ohio State University College Veterinary Medicine- DVM 1990

FREE for NDVMA Members